Call Center
Predictive dialer + everything your agents need.
Predictive, progressive, and preview dialing. Scripts that adapt, dashboards that update live, integrations that just work. Built for outbound sales, inbound support, and everything in between.
Three dialing modes — one platform
Predictive
Maximum volume
Algorithm dials multiple lines per agent, connects only answered calls. 3-4x more conversations per hour vs manual dialing.
Best for: outbound sales, fundraising, surveys
Progressive
Balanced pace
One call per agent, auto-dials next when agent is ready. Higher connect rate, zero abandoned calls.
Best for: follow-ups, qualified leads, customer success
Preview
High-touch calls
Agent sees contact details before dialing. For relationship-driven, complex, or high-value conversations.
Best for: enterprise sales, account management, debt collection
Agent + manager tooling
- ✓ Live call monitoring + whisper + barge
- ✓ Real-time dashboards (calls, wait times, CSAT)
- ✓ Custom call dispositions + outcomes
- ✓ Dynamic call scripts with branching logic
- ✓ Auto-call recording + transcription
- ✓ Sentiment analysis on every call
- ✓ Skills-based routing
- ✓ Queue callbacks (don’t make customers wait)
- ✓ Schedule + shift management
- ✓ Coach-mode for new agents
- ✓ CRM integration (HubSpot, Salesforce, etc.)
- ✓ Webhook API for custom workflows